Terms & Conditions
Welcome to Medplus Pharmacy & Baby. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchases.
1. General
By registering an account or placing an order, you confirm that the information provided is accurate and up to date.
You must keep your account credentials secure and notify us immediately of any unauthorized access.
To make a purchase, you must be at least 18 years old and possess a valid credit or debit card.
We reserve the right to modify these Terms & Conditions at any time, and continued use of our website constitutes acceptance of any changes.
2. Orders & Payments
All orders are subject to acceptance and stock availability.
Adding an item to your cart does not guarantee availability until the order is successfully placed and confirmed.
We accept payments via Visa, MasterCard, debit cards, and other methods as specified on our website.
Transactions are securely processed through our payment gateway, ensuring encryption and fraud protection.
Medplus Pharmacy & Baby is not liable for any unauthorized transactions unless due to our negligence.
3. Pricing & Promotions
Prices listed on our website are in MYR (Malaysian Ringgit) and inclusive of applicable taxes unless stated otherwise.
We reserve the right to change product prices, offers, and promotions without prior notice.
Discount codes and vouchers are non-transferable and must be used before the expiry date specified.
4. Shipping & Delivery
Orders will be processed and shipped within 1-3 working days after payment confirmation.
Standard delivery time:
West Malaysia: 5 working days
East Malaysia: 7 working days (subject to courier availability and location).
We are not responsible for delivery delays caused by third-party courier services or customs clearance.
Customers must provide accurate shipping details; Medplus Pharmacy & Baby is not liable for failed deliveries due to incorrect information.
5. Returns & Refunds
Returns are accepted within 3 days of receiving your order if the product is damaged, defective, or incorrect.
To initiate a return, please contact our customer service with your order details and supporting images.
Items must be returned in original packaging, unused, and with proof of purchase.
Refunds will be processed within 7-14 working days upon approval and will be credited to the original payment method.
Medplus Pharmacy & Baby reserves the right to reject returns that do not meet our policy.
6. Product Information & Disclaimer
While we strive to ensure accurate product descriptions and images, slight variations may occur.
Medications, supplements, and health products sold on our website are for personal use only. Always consult a healthcare professional before use.
Medplus Pharmacy & Baby is not responsible for any adverse reactions resulting from product misuse.
7. Account Termination
We reserve the right to suspend or terminate accounts if fraudulent, abusive, or suspicious activity is detected.
Any attempt to manipulate promotions, vouchers, or pricing errors may result in order cancellation and account suspension.
8. Third-Party Links
Our website may contain links to third-party sites for your convenience.
MedPlus Pharmacy & Baby is not responsible for any content, transactions, or damages associated with these external websites.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and constructed in accordance with the laws of Malaysia. Any disputes arising under or in connection with Terms shall be subject to the exclusive jurisdiction of the courts in Malaysia.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us at: Email: medplusrx.online@gmail.com.
By continuing to browse and use our website, you acknowledge that you have read, understood, and agreed to our Terms & Conditions.
Thank you for shopping with Medplus Pharmacy & Baby!