Return & Refund Policy

CANCELLATION

Order Cancellation by Medplus Pharmacy & Baby:
We reserve the right to cancel any order if the product is unavailable. In such cases, we will notify you promptly and issue a refund. The refund will be credited to your credit card or bank account, subject to your financial institution’s processing time. 

Customer Order Cancellation:
Once an order confirmation email is issued and/or the parcel has been collected by the courier, cancellations are not permitted. 

Once your order is shipped, you’ll receive a tracking number via email.

RETURN & REFUND

Inspection Upon Receipt:
Upon receiving your order, please inspect the items immediately. Any issues, such as damages or discrepancies, must be reported to our customer service at medplusrx.online@gmail.com within 3 days of receipt. Claims made after this period may be rejected.

Return Procedure:
If your return/refund request is approved, you must return the product using the consignment note provided by our customer service.

Responsibility for Returned Products:
You are responsible for the product's condition and risk until we receive it. We are not liable for any loss or damage during transit. Please ensure the product is securely packed.

Eligibility for Exchange or Refund:
You may request an exchange or refund if:

• The product received is damaged or defective.
• The product is expired or near expiry.
• The product received is different from the one ordered.

Returned items must be in their original condition, quantity, and packaging, along with proof of purchase.

Inspection & Resolution:
Once we receive and inspect the returned product, you may opt for an exchange (subject to availability) or a refund. Approved refunds will be processed within 30 days to your original payment method.

Non-Returnable Items:
For hygiene reasons, the following items are strictly non-returnable and non-exchangeable:

• Medical devices
• Disposable items
• Single-use products

Refund Pricing:
Refunds will be issued at the price paid at the time of purchase.

Missing, Incorrect, or Undelivered Products:

• If a product is missing from your order, we will issue a refund or send a replacement.
• If an incorrect product is delivered, we will arrange for its collection.
• If you were charged for an undelivered product, we will issue a refund.

Customs & International Deliveries:
Customs regulations vary by country and may cause delays beyond our control. MedPlus Pharmacy & Baby is not liable for such delays.

Promotion & Sale Items:
Items purchased during promotions or with discount codes are non-refundable and non-exchangeable.

For further assistance, please contact medplusrx.online@gmail.com.