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  • Home
  • Baby
    Baby Gear
    Baby Formula
    Baby Diaper
    Baby Care
    Baby Food
  • Nursery
    Nursery
  • Nursery & Feeding
    Nursery Feeding
  • Toys and Books
  • Herbals & Supplements
  • Health Foods & Nutrition
  • Haircare & Skincare
  • Personal Care
  • Health & Safety
  • Surgical & First Aid
  • Rehabilitation & Adult Diapers
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  • FAQ

FAQ

Frequently Asked Questions (FAQ)


1. Orders & Shipping

Q: How can I place an order?
Simply add your desired products to the cart, proceed to checkout, and follow the payment instructions.

Q: How long does delivery take?
A: Orders are processed within 3 working days. Delivery takes:

  • West Malaysia: 5 working days
  • East Malaysia: 7 working days
    (Delivery times may vary depending on the courier and your location.)

Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.

2. Payment & Refunds

Q: What payment methods do you accept?
We accept major credit/debit cards, online banking, and e-wallet payments.

Q: Can I cancel or modify my order?
Orders can only be canceled or modified if they haven’t been processed. Please contact us immediately.

Q: What is your refund policy?
Refunds are only available for damaged or incorrect items. Please refer to our return and refund policy for details.

3. Returns & Exchanges

Q: Can I return a product?
Due to hygiene and safety reasons, we do not accept returns unless the item is defective or incorrect.

Q: How do I request a return?
Contact our support team within 3 days of receiving your order. Please refer to our return and refund policy for details. 

4. Account & Support

Q: If I have an account in the physical store, do I still need to create one to order online? 
Yes, you will need to register a separate account for online orders to enjoy exclusive online member promotions, track your purchases, and receive special updates. 

Q: How can I contact customer support?
You can reach us via email at medplusrx.online@gmail.com.